HOSPITALITY SERVICES

Front Desk, Concierge, Hostess, Waiters & Management

  • Your employees are your clients too. I customize a training catered to your business model, that focuses on personal development, emotional intelligence and leadership excellence. Exceptional service = repeat business.

$$$+

LOCAL & INTERNATIONAL CLIENT EXPERIENCE

  • Your clients are the voice to your brand. This program strickly focuses on the 5 senses, creating lasting relationships, offering memorable experiences, and an overall consistant flow to the journey of your business.

$$$+

BUSINESS MODELLING
OR
RE-MODELLING

  • We dive into one of the following worlds; Sales, Marketing, Operations, People, HR, Client Experience, to either build a new business model or revamp an existing one, and bring structure to the environment.

$$$$+

FAQ

Do you have knowledge of our industry? 

As a guest, visitor, or stranger, I’ve had the privilege to travel and experience the most beautiful places in the world. Every experience is different and every location has something different to offer. Hospitality is defined as taking care of your guests and anticipating their needs and it is the relationship building between guest and host. Having experienced firsthand in the most luxurious boutique hotels, exquisite restaurants and magnificent bars, I can only say there is constant work in progress and we must strive to excel for the best experience ever.

What industries do you work with? And be specific.

Retail- Store, Boutique (Fashion, Apparel, Beauty, Accessories) Hospitality- Food & Beverages, Travel, Lodging (Restaurant, Café, Boutique Hotel, Bar)Real Estate- Sales office for New Construction, Agencies, Brokers, Property Management

What’s the quick rundown on what you do, again?

I provide consulting services, which means I help companies to identify, explore, and solve problems. The end-goal is to help the business understand and improve its position, in terms of reduced cost, reduced risk, and smarter decisions. My services focus on People, Business Development and A la carte, meaning I customize based on the particular needs of the current business status; strategy, buildout, and team guidance.

Wait, so are you a consultant, or a contractor?

A lot of people use these terms interchangeably.
To clarify:
a consultant provides strategic guidance to company leadership
a contractor works in a staff-augmentation capacity
You’d engage a consultant to set your direction, then possibly hire contractors to build out that vision.
I provide services as a consultant.
(After working with me, you may wish to engage data scientist or software developer contractors. We can talk about that as we work together.)

How do you work?

I prefer to keep things simple and straightforward: We start with an initial consultation. This is a free, brief meeting in which we learn about each other and I get a big picture of your brand positioning.
If there’s mutual interest, we work together to scope out a project.
After that, we execute the standard paperwork and get started.

Wait, so do you also work with start-ups and small companies?

Yes! The young, growing companies are one of my specialties. If you want to put your money to good use, don’t wait too long. I can work with you on an ongoing, part-time, consulting basis to give you the guidance you need before you build the dream team. I can also help smooth the path for your first hires and onboarding process.
But why should we hire a consultant instead of doing it ourselves?
You could do that, but there are plenty of things you need to do before you try to do it yourself or start hiring people on the fly. Most importantly, you need to determine a game plan, what the business model is and who will play a part in the day to day business operations. Once you have identified the fundamentals and there’s a clear vision then you can hire the right people for the right roles.
Hiring too early and without a plan is a good way to burn revenue.
Think of me as the person to talk to before you start the journey. I am clear, concise and don’t like wasting my time or yours.